A message from Denise Bilodeau, Administrator:
December 17, 2020
Dear Residents, Families, Friends:
We are committed to keeping our residents safe and we need your help. The virus causing COVID-19 can cause outbreaks in nursing homes as we have already experienced during this past year. Many of our residents are elderly and many have multiple medical conditions putting them at a very high risk of becoming sick, or even severely ill, with COVID-19. Visitors and healthcare personnel (HCP) are the most likely sources of introduction of the virus that causes COVID-19 into a facility.
To protect our vulnerable residents we continue to take aggressive infection control actions to reduce the risk of COVID-19 in our residents and staff:
1. Effective 12/28/2020: We will be resuming limited visitation. All visitation will be conducted outside and pre-scheduled. Other visits include certain compassionate care situations, such as end of life which are currently arranged through the Director Of Nursing. Only one primary support person (over the age 18) will be allowed per visit for a 15 minute, socially distant, no contact visit. These visitors will first be screened for fever and respiratory symptoms and issued PPE. We know that your presence is important for your loved one but, per guidance from the Centers for Disease Control and Prevention (CDC), these protocols are a necessary action to protect their health. We encourage alternative methods of visitation (such as Skype and FaceTime) so that you can continue to communicate with your loved ones. As the situation with COVID-19 is rapidly changing, we will continue to keep you updated.
2. We are also monitoring healthcare personnel and residents for symptoms of respiratory illness. Non-essential healthcare personnel and volunteers continue to be restricted from entering the facility. Healthcare personnel continue to be actively monitored for fever and symptoms of respiratory infection. Symptomatic staff are asked to stay home. You may see healthcare personnel wearing facemasks, eye protection, gown, and gloves to prevent germs from spreading and to help keep residents safe. Healthcare personnel clean and sanitize their hands frequently. We assess residents multiple times daily for fevers and symptoms of respiratory infection to quickly identify any ill residents and to implement additional infection prevention protocols if necessary.
3. We have limited activities within the facility. We cancelled all outside group activities within the building and all community outings. We help residents to practice social distancing, including during meals, wear masks and frequently clean their hands. We encourage you to review the CDC website for updated information about COVID-19, including its symptoms, how it spreads, and actions you can take to protect your health: https://www.cdc.gov/coronavirus/2019-ncov/index.html.
Thank you for your understanding and everything you are doing to keep our residents safe and healthy. We continue to monitor the situation in our community. We will keep you informed about new precautions we think are necessary to keep your loved one safe. Please contact me at 808-687-3201 with any questions you may have.
Below you will find the procedure for scheduling an upcoming visit with your loved one. Please understand in advance that we will try to accommodate your request however we are initially starting out with a very limited visiting schedule.
Denise Bilodeau, Administrator
Resident Visit Procedure
**Initial visits will be scheduled according to the following:
Monday- Wednesday – Friday
Available times: 9:30am, 10:30am, 1:00pm, 2:00pm
**Please note that residents currently in the SubAcute Unit will not be able to participate in outside visits.
1. One week in advance of your schedule request, please call Denise Bilodeau, 808-687-3201, between 9:00am – 4:00pm, Monday – Friday, to reserve a 15 minute visit per the above schedule. An initial visitor health screening questionnaire will be completed via phone at this time.
2. On day of visit, please proceed to the “Resident Visit” Screening Station in the facility parking garage. Do not go to the lobby screener. Plan to arrive 10 minutes before your scheduled visit. After hand sanitizing and donning the mask that the screener gives you, you will complete another health screening questionnaire, have your temperature taken, and be directed to the “Visitation Tent”.
3. An overview of “safe visit” protocol will be given, while you are waiting for your loved one to be brought to the visit.
4. The Visitation Tent will be arranged with a table and plexiglass shield to ensure social distancing throughout the visit.
5. Please do not bring food or drink with you into the tent.
Thank you in advance for your assistance with starting the visit program safely.